Home
Region
China
International
Travel Sectors
Online & Travel Tech
Accommodation
Air Travel
Distribution
Opinions
Brief & Review
Destinations
Business & MICE
Transport & Mobility
Corporate News
Insight
Funding
M & A
People
Reports
Marketing
Trends
Events
About
Search results for “customer centricity”
Dear Chinese airlines: Digital marketing works in other ways
03/07/2017
|
3:21:02 PM
|
Joseph Wang, Chief Commercial Officer of TravelDaily China & ChinaTravelNews, discusses digital marketing trends for China’s airline industry.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
|
3:29:24 PM
|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
7 pillars of Shiji’s business transformation
02/16/2017
|
5:14:10 PM
|
Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
The Price of Airline Loyalty
10/28/2016
|
9:44:16 AM
|
The final panel at the Airline Distribution Conference discusses the price of loyalty programs and what benefits it can bring to both airlines and consumers.
Can business travel thrive in the sharing economy?
09/02/2016
|
8:24:14 PM
|
China's sharing economy still has a long way to go in terms of trust.
Hyatt Centric turns to GrubHub to help reinvent room service
04/21/2016
|
5:34:31 PM
|
Recently, Hyatt Centric is looking into with its newest pilot program in partnership with GrubHub. Called Restaurant To Go, the pilot encompasses a curated selection of takeout options from local restaurants to be delivered via GrubHub.
Hotels can use data and a bit of TLC to make a difference
07/25/2016
|
1:30:40 PM
|
Freely available segmentation reports and rigorous customer data collection can provide for deeper customer insights. Hotels can make guest experience more local and social throughout the phases of the customer journey.
Capitalizing on IT and data – China Eastern streamlines the blend
05/06/2016
|
10:42:14 PM
|
China Eastern, one of the three largest airlines in China, has laid a strong IT foundation, setting up a robust data infrastructure that is paving way for customer-centric decision-making.
1
2
3
4
5
6
7
8
9
10
READ MORE
FOLLOW US
WEEKLY NEWSLETTER
Join our 85,000+ subscribers and stay updated on the lastest China travel news
MOST POPULAR
1
Chinese, Japanese tourist numbers help lift Philippines visitor arrivals in 4 months
2
China welcomes over 1.98 million visa-free visitors in Q1
3
Why is average flight capacity increasing at fastest rate ever?
4
China's largest bank to provide $41 billion in tourism financing
5
Elevating the in-flight experience through innovation
©2022 广州力矩资讯科技有限公司
粤ICP备06070077号
Tell us more about yourself!
*
Airlines
Hotel/Sharing Accomadation
OTA
Travel Agency/Ticket Agent
Destination
Tourism Board
Transportation
TMC/MICE
Comprehensive Tourism & Culture Enterprise
GDS
Cruise
Digital Marketing
Tourism Technology
Tourism Services
Others
Cancel
Subscribe